February 3, 2014  

SMSM Grievances Update

posted on CEIU website Jan 29/14:

Some of the files from the four thousand five hundred Service Management Structural Model “SMSM” job description (JD) grievances at ESDC are moving on slowly, very slowly. Here are the details on the few files that have moved:

  • A Public Service Labour Relations Board (PSLRB) Arbitrator heard the SMSM-1107 Citizen Services Specialist JD grievance last June. We are still waiting for the result.
  • Last November, PSLRB rendered its decision on the SMSM-1113 Team Leader JD grievance. It was denied.
  • Last November, ESDC released three revised PM-01 job descriptions covering the Payment Services Officer, Citizen Services Officer and Integrity Services Officer positions. The employer was under the impression that this would resolve PM-01 job description issues, but this led to nearly 1500 new job description grievances and a similar number of classification grievances.
  • There were additional communications between ESDC JD review committee members and a National Union Representative (NUR) and its grievance team on the review of the Program and Service Delivery Clerk (CR-04) JD. However, the NUR and his team are waiting for the revised JD.

At the PSLRB, there is no other SMSM JD grievance hearing scheduled for the next 6 months. Neither CEIU nor PSAC has any control on the PSLRB hearing schedule.

CEIU anticipates that ESDC will release reviewed PM-02 JDs in the near future. CEIU asked the employer to be involved before their release.

Here is a recap of the current situation with all these job description grievances:
Grievances denied

  • CR-03 Support Clerk
  • PM-01 Payment Services Officer
  • PM-02 Integrity Services Investigator
  • PM-02 Citizen Services Specialist (heard by an arbitrator, waiting for a decision)
  • PM-02 Services Canada Benefits Officer
  • PM-03 Business Expertise Advisor
  • PM-04 Business Expertise Consultant

Grievances allowed

  • CR-04 Program and Service Delivery Clerk (at the ESDC review committee)
  • PM-01 Integrity Services Officer

Grievances partially allowed

  • PM-01 Citizen Services Officer
  • PM-02 Program Officer

Grievances withdrawn

  • PM-03 Senior Integrity Services Officer
  • PM-05 Senior Citizen Services Specialist
  • PM-05 Business Expertise Senior Consultant
  • PM-05 Project Manager
  • PM-05 Service Manager

Grievance denied at PSLRB

Revised JD in November leading to new JD and classification grievances

  • PM-01 Citizen Services Officer
  • PM-01 Integrity Services Officer
  • PM-01 Payment Services Officer
  

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